FAQ - Frequently Asked Questions

  1. What is takeitpersonal.ca? TakeItPersonal.ca is an online gift store that offers a wide range of personalized and unique gift items for various occasions. We specialize in creating customized gifts that are tailored to suit individual preferences and requirements. We also offer business promotional items.  We can handle various quantities.
  1. How can I place an order? To place an order, simply add your desired items to the cart and provide your payment details. For promotional items, please request a quote, and we will contact you to confirm and provide an invoice.
  1. Can I personalize the gifts I order? Absolutely! We take pride in offering personalized gifts. Many of our products can be customized with names, initials, special messages, or even photographs. Look for customization options on the product pages, and provide the necessary information during the ordering process.
  1. What payment methods are accepted? We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also offer payment through popular digital wallets, including PayPal and Apple Pay, for your convenience. We can also take e-transfer if preferred, please let us know.
  1. How long does it take to process and ship an order? The processing time for orders is usually 5 business days. Shipping times vary based on location and shipping method chosen during checkout. Standard shipping within continental Canada takes 5-7 business days, and rush orders can be accommodated with additional charges.
  1. Can I track my order? You will be notified when items are ready for pick-up. For delivery, once your order is shipped, we will provide a tracking number via email for you to monitor the progress of your package.
  1. What is your return policy? Our return policy allows for replacements or refunds within 10 to 15 days of receiving the items. Exact replacements can be provided for errors made based on your input.
  1. How can I contact customer support? You can contact customer support by emailing info@cemarketingsolution.ca or calling 416-993-3446.
  1. Do you offer international shipping? Yes, we offer international shipping at an additional cost.
  1. What if I have a special request or a specific product idea? If you have a special request or a specific product idea, we can source the item for you or provide excellent suggestions to meet your needs.
  1. Can I include a gift message with my order?  Yes, you can include a gift message at the time of checkout
  1. Do you offer gift wrapping services?  We offer gift wrapping services and special packaging. Please check the packaging section of the site for more information.
  1. Are there any discounts or promotions available?  Yes, there are discounts and promotions available. Please check the promotion section on our website for reduced product options.
  1. Can I cancel or make changes to my order after it's been placed?  Yes, you can cancel or make changes to your order, but please contact Chantel as soon as possible to ensure the item has not been made yet.  If the items has been ordered or made already there will be a fee.

If you have a question, that is not above, please contact us.  We will be happy to help. Thanks